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Social technologies are the systems, interfaces, features, infrastructures, and architectures that allow people to interact with each other online. These technologies dramatically shape the fabric of our everyday lives, from the information we consume to the people we interact with to the foundations of our culture and politics. While the benefits of social technologies are well documented, the harms, too, have cast a long shadow. To address widespread problems like harassment, disinformation, information access, and mental health concerns, we need to rethink the foundations of how social technologies are designed, sustained, and governed. This report is based on discussions at the Computing Community Consortium Workshop, The Future of Research on Social Technologies, that was held November 2-3, 2023 in Washington, DC. The visioning workshop came together to focus on two questions. What should we know about social technologies, and what is needed to get there? The workshop brought together over 50 information and computer scientists, social scientists, communication and journalism scholars, and policy experts. We used a discussion format, with one day of guiding topics and a second day using an unconference model where participants created discussion topics. The interdisciplinary group of attendees discussed gaps in existing scholarship and the methods, resources, access, and collective effort needed to address those gaps. We also discussed approaches for translating scholarship for various audiences including citizens, funders, educators, industry professionals, and policymakers. This report presents a synthesis of major themes during our discussions. The themes presented are not a summary of what we know already, they are an exploration of what we do not know enough about, and what we should spend more effort and investment on in the coming years.
Eslami et al. (Tue,) studied this question.