Interagency Coordination in the Implementation of Single Window: Lessons and Good Practice From Korea

A single window is an organic mix of the collaborative efforts of all the parties involved in a nation’s international trade activities. For most customs administrations, implementing a single window is a pressing project, which may take several years in planning and developing, while involving many stakeholders, including those from the public and private sectors. The biggest issue in securing a single window is interagency collaboration and coordination in the area of public administration. This paper traces the development of the single window system in Korea, using it as a case study to highlight the need for improved and institutionalised interagency coordination to promote its development. The research has developed a preliminary typology of interagency coordination to gain insights into how interagency coordination is established and maintained. It also offers some practical ideas for policy makers and project managers.