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This study delves into how the COVID-19 pandemic impacted the Malaysian glove industry's supply chain and triggered the adoption of digitalization to enhance supply chain performance (SCP). Through surveys and interviews, it was discovered that the pandemic negatively affected business performance but prompted increased digitalization adoption. Commonly utilized digital solutions include Big Data Analytics (BDA), Internet of Things (IoT), and Cloud Computing (CC), while less commonly adopted solutions include Augmented Reality (AR) and Additive Manufacturing (AM). The research underscores a positive link between digitalization and SCP, stressing the significance of digital capabilities in sustaining supply chain resilience and responsiveness. However, challenges such as cultural shifts in work practices and investment apprehensions impede digitalization endeavors. The study provides insights for industry practitioners on harnessing digitalization to alleviate supply chain disruptions and offers recommendations for effective digitalization strategies.
Shah et al. (Wed,) studied this question.