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In an AI-driven digital age, it appears that traditional Human-Computer Interaction (HCI) theories and paradigms need to be reassessed, as they should be realigned and augmented to better serve a broader purpose and context. Current Human-Centered Design (HCD) approaches lack the flexibility, volatility and openness to accommodate the new requirements of a highly demanding intelligent digital reality, like randomness, uncertainty, multi-purpose dynamic interactions, adaptability, data-driven design and decision-making, etc. In this respect, this paper (a) embraces an alternative Quantum User Experience theoretical stance – by creating parallels to the fields of (Quantum) Physics, to facilitate the understanding of HCI phenomena in a blended digital-physical ecosystem; and (b) proposes a Human-AI Quantum Experience Design Paradigm that focuses on the dynamics generated by the respective micro- and macro-experiences. Accordingly, the 5 phases: Explore. Define. Engineer. Transform. Adopt., are outlined and brought into perspective of an extended HCD scope. Main aim is to present a promising theoretical standpoint to the HCI community that might be able to address core theoretical challenges and discrepancies, and complement HCD practices towards inclusive and sustainable human experiences.
Panagiotis Germanakos (Sat,) studied this question.