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This paper delves into the emerging scenario of the role of HR in addressing and mitigating the specific challenges faced by frontline workers amid the COVID-19 pandemic. As the COVID-19 pandemic drastically reshaped working environments and requirement, Human resource professionals and experts have been forced to opt their strategies and protocols to support frontline workers effectively and efficiently. Through a commodious powwow of literature review and empirical evidence, this research study elucidates the multifaceted responsibilities and role undertaken by Human Resource managers in addressing and managing the diverse needs and requirement of frontline workers and all the workforces of the organization, encompassing issues such as safety protocols, mental health support, remote work accommodations, and workforce resilience. Furthermore, it examines the pivotal role of technology in facilitating HRM initiatives and fostering employee engagement amidst unprecedented circumstances. By synthesizing theoretical frameworks with practical insights, this research study aims to offer and admit the valuable perspectives and suggestion for HR practitioners, organizational leadership, decision taker and policymakers in optimizing or admit the support mechanisms for frontline workers during times of COVID-19 pandemic crises.
Pandey et al. (Mon,) studied this question.