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Establishing a healthy co-worker relationship is the heart of developing a harmonious working environment. The area of organizational behavior has paid less attention to workplace ostracism (WO) which can have a negative impact on the workplace environment. It is an important issue in the workplace that needs to be further investigated and studies on this issue are diverse and large. Thus, this paper comprehensively reviews the literature related to WO in two aspects. Firstly, it discusses counterproductive work behavior (CWB) as an implication of ostracism from the perspective of reciprocity theory. Secondly, to investigate emotional intelligence (EI) potential to mitigate ostracized employees from acting defensively at work. This paper reveals that CWB emerged as a toxic behavior due to WO. Meanwhile, positive EI can prevent employees from ostracizing others. Addressing this issue can reveal that CWB can potentially lead to ostracizing behavior and EI as a reducing factor to the relationship.
Izhan et al. (Tue,) studied this question.