Governance Design of Collaborative Intelligence for Public Policy and Services

The existing literature presents an opportunity to address the governance challenge of collaborative intelligence for public policy and services. This paper seizes the opportunity by developing a governance framework for public value creation. This proposed framework builds on a novel conceptualization of collaborative intelligence that advances collaboration as the governance goal and treats technology-enabled platforms as central to collaboration. This framework draws from the scholarly foundation of collaborative governance that focuses on rules and addresses levels and dynamics. Moreover, this framework integrates both technological and administrative dimensions. The important advancements of this proposed framework lie both in treating AI as an actor in governance structures and processes and in understanding the interactions between technologies and rules. Another important contribution is to integrate various mechanisms of collaborative public service production into this unified governance framework for collaborative intelligence.