The Effectiveness of Urban Water Corporation in Delivering Water Service in Wau Municipality

Water delivery service is the responsibility of all the institutions in every city. According to the Sustainable Development Agenda (SDA), every citizen has the right to have access to drinking water at all times. The objective of the study was to identify the impacts of Urban Water Corporation in the delivery of water services, determine public opinion on water service delivery, and assess the challenges Urban Water is facing in delivering water services in Wau Municipality. The study adopted an explorative design for a survey to examine the research questions. The target population was 120 people, which includes the communities and staff of the urban water corporation. The study applied the stratified random technique to the same group of elements, from which a sample size of 92 respondents was selected via the Yamane 1967 formula. Purposive sampling and simple random sampling methods were adopted in the selection of participants. The questionnaire was used as the main primary data collection instrument, whose validity and reliability were tested by Marial Ajieth. The data was analyzed quantitatively by using descriptive statistics, frequency tables, and percentages. The study found that the impact of water service delivery by the urban water corporation is only seen in the main municipality center; other locations were not impacted. The opinion of the public about the water delivery service in Wau municipality was rated with a mixed reaction, where one respondent said they were happy about water services and the other said they were not happy. The study noted that the lack of funds to support water supply in Wau Municipality was a major concern. The study recommended that there is a need to ensure the provision of enough and safe drinking water, prioritize that the majority of citizens get water from the water system more than wells, that the urban water corporation should provide enough water for all public use in Wau Municipality, provide funds to support water supply, and ensure that there is equitable water distribution for all locations in Wau Municipality. Keywords: Water, Corporation, Municipality, Delivery, Services