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Chat bots for customer service that are powered by artificial intelligence (AI) are revolutionizing customer assistance and engagement. As intelligent virtual assistants, these chat bots use cutting-edge technology like machine learning and natural language processing (NLP) to communicate with clients, handle problems, and deliver information to various businesses. The advantages of these AI-driven chat bots—such as their round-the-clock accessibility, rapid response times, and scalability—are covered in this abstract. These features enable organizations to lower expenses, expedite customer assistance, and deliver dependable, individualized service. It also highlights how AI chat bots may enhance user experiences by being proactive and providing insights based on data. These chat bots help organizations effectively customize their goods and services by analyzing user interactions, extracting insightful data, and anticipating client wants.
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Rani et al. (Fri,) studied this question.
www.synapsesocial.com/papers/68e6d598b6db643587652f70 — DOI: https://doi.org/10.1109/icstem61137.2024.10561155
Y. Alekya Rani
Allam Balaram
M. Ratna Sirisha
Institute of Engineering
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