The Effect Of Work Environment And Job Characteristics On Turnover Intention With Job Satisfaction As A Mediating Variable At Pt Bank Lampung

The role of human resources is very important for company productivity. Factors such as work environment, job characteristics, and job satisfaction are important factors to emphasize employee turnover intention in the company. This research aims to determine the influence of the work environment and job characteristics on turnover intention, through job satisfaction among PT Bank Lampung workers. The data source in this research is primary data. Data collection was carried out through questionnaires to 245 respondents who were selected based on the Stratified Random Sampling technique and processed using AMOS software. The results of this research show that the work environment has a positive and significant effect on employee job satisfaction, the first hypothesis is supported. Job characteristics have a positive and significant effect on job satisfaction, the second hypothesis is supported. The work environment does not have a negative and significant effect on turnover intention, the third hypothesis is supported. Job characteristics are negative and not significant on turnover intention, the fourth hypothesis is not supported. Job satisfaction has a positive and significant effect on turnover intention, the fifth hypothesis is not supported. Job satisfaction mediates the influence of the work environment on turnover intention, the sixth hypothesis is supported. Job satisfaction mediates the influence of job characteristics on turnover intention, the seventh hypothesis is supported. Suggestions that can be given to PT. Bank Lampung in terms of working hours, job autonomy, salaries/wages given to workers which need to be paid attention to by the company so as to increase feelings of job satisfaction and emphasize employee turnover intention.