Development of Electronic Health Record System for Mobile-Based Medical Service Application in Pekanbaru Military Hospital

Pekanbaru Military Hospital has implemented an Electronic Health Record System to improve the health service system to patients. Currently, the registration process available at the hospital is still offline, this will cause a buildup of waiting time due to patients who arrive at the same time in the morning. In addition, the absence of information regarding the ongoing queue at the polyclinic causes patients to not know the queue number at the polyclinic where the patient is treated. This research aims to develop a multiplatform mobile-based medical service application using Flutter technology. The software development methodology used in this research is Rapid Application Development (RAD) where the development process is carried out in stages and iteratively, with a focus on speed and flexibility. The testing technique is carried out using the Black Box Testing method to ensure that all application functionality runs according to predetermined specifications and the User Acceptance Test technique to evaluate the extent to which this application can be accepted and used by users. The result of this research is a multiplatform mobile-based medical service application with several features including: online registration for polyclinic services, polyclinic running queue information for patients to find out the queue number and estimated waiting time, visit history for presenting service history information and patient medical resumes, and running bill info for providing general patient transaction information during inpatient services. Black Box Testing results show that all functionality runs well and as expected. The results of testing with the User Acceptance Test show that this application gets a satisfaction percentage of 84%, which indicates that this application can be well received by users and is suitable for use.