Bridging the Digital Divide: Strategies for Empowering Marginalized Groups through Technology in West Bengal

Abstract Introduction: Access to technology is crucial for social and economic opportunities, but the digital divide remains a significant barrier, especially for marginalized groups in West Bengal, who face economic constraints, infrastructure lack, and limited digital literacy. Objectives: The study evaluates digital literacy initiatives’ effectiveness, identifies obstacles, examines educational outcomes, assesses social impacts, and formulates policy recommendations to improve digital literacy and technology access for marginalized groups in West Bengal. Method: The study used a thematic analysis to analyse secondary data from government reports, NGOs, academic journals, and case studies to identify recurring digital literacy themes. Findings: Digital literacy programs like ‘Digital Saksharata Abhiyan’ have improved digital skills and resource access for marginalized groups, despite challenges like high costs and inadequate infrastructure. Initiatives like ‘E-Vidya’ and ‘DIKSHA’ have improved educational outcomes and social mobility, promoting infrastructure investment, subsidies, and gender inclusivity. Conclusion: The study highlights the significant progress made by digital literacy initiatives in West Bengal, emphasizing the need for ongoing policy, community engagement, and investment in digital infrastructure. Keywords: Digital literacy, Marginalized groups, Digital divide, Social inclusion, West Bengal, Educational outcomes, Policy recommendations.