Exploring different content creation and display methods for remote collaboration supported by eXtended reality: comparative analysis of distinct task scenarios

Abstract Remote collaboration using eXtended Reality (XR) has been explored to establish a common ground between physically distributed individuals. To achieve usable and impactful solutions, it is paramount to understand how different content creation and display methods contribute to the work effort of each member (remote and on-site). Additionally, explore how various task scenarios influence the collaborative process, specifically examining how activities with unique characteristics and complexities affect remote work. Hence, the question arises, ’How do different display and interaction methods impact the collaborative process within specific task domains?’ In this paper, two user studies with 30 distinct participants each are described, focusing on different content creation support (Laptop Computer; Video Wall Interactive Projector) and display methods (Hand-Held Device (HHD); HHD Head-Mounted Display (HMD)) for remote and on-site collaborators respectively, during scenarios of remote guidance. Plus, different physical tasks were considered for each study (Lego pieces assembly; Tangram puzzle assembly; Maintenance procedures; Resource management in a map; Training activity in a laboratory classroom), to understand which method stands out according to the characteristics of the said tasks. We report the results obtained, suggesting that for the remote part of the collaborative process, using a Video Wall & Keyboard appears to be more suitable for tasks associated with maintenance procedures, learning, and training activities. As for the on-site part, using HMD was considered the better option for maintenance, and learning tasks, closely followed by HHD & Articulated Support.