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The integration of Artificial Intelligence (AI) into Supply-Chain Management (SCM) has revolutionized operations, offering avenues for enhanced efficiency and decision-making. AI has become pivotal in tackling various Supply-Chain Management challenges, notably enhancing demand forecasting precision and automating warehouse operations for improved efficiency and error reduction. However, a critical debate arises concerning the choice between less accurate explainable models and more accurate yet unexplainable models in Supply-Chain Management applications. This paper explores this debate within the context of various Supply-Chain Management challenges and proposes a methodology for developing models tailored to different Supply-Chain Management problems. Drawing from academic research and modelling, the paper discusses the applications of AI in demand forecasting, inventory optimization, warehouse automation, transportation management, supply chain planning, supplier management, quality control, risk management, and customer service. Additionally, it examines the trade-offs between model interpretability and accuracy, highlighting the need for a nuanced approach. The proposed methodology advocates for the development of explainable models for tasks where interpretability is crucial, such as risk management and supplier selection, while leveraging unexplainable models for tasks prioritizing accuracy, like demand forecasting and predictive maintenance. Through this approach, stakeholders gain insights into Supply-Chain Management processes, fostering better decision-making and accountability.
Pattnaik et al. (Mon,) studied this question.
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