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Quality is a subjective concept, varying from person to person, shaped by the extent to which individuals' expectationsof a product or service are met. In Turkey, the majority of residential properties are constructed through flat-for-landprojects. To ensure successful sales, contractors in such projects must determine customer expectations beforestarting construction. In other words, there should be a common quality perception between the contractor and thecustomer. This study aims to reveal whether there is an alignment between the quality perceptions of contractorsand customers who purchase residential properties. Within this scope, semi-structured interviews were conductedwith two different participant groups consisting of 9 contractors and 14 customers. Participants were asked to definea quality residence and specify the features that make a residence high quality. Through the interviews, six mainthemes and 18 sub-themes shaping participants' quality perceptions were identified. As a result, it was concluded thatthe themes of "Architectural Design," "Materials," and "Structural Stability" were common in the quality perceptionsof both groups.
Er et al. (Sun,) studied this question.