Effects of Digital Technologies on Organizational Performance (A Study of Federal Medical Centre Umuahia)

This study examined the effect of digital technologies on organizational performance of Federal Medical Centre Umuahia Abia state. Having analyzed the distributed 104 questionnaire to staff of selected commercial banks in Abia state, descriptive survey approach was adopted and analyzed using Correlation and ANOVA with the help of SPSS version 23.0. The following findings were made; digital technology compatibility has significant effect on organizational efficiency of federal medical Centre Umuahia. Environmental service innovation has significant effect on organizational effectiveness of federal medical Centre Umuahia. Digital innovation has significant effect on organizational growth of federal medical Centre Umuahia. Digital training and consulting have significant effect on organizational sustainability of federal medical Centre Umuahia. The study found that, Federal Medical Centre Umuahia Abia state had adopted and largely used digital technologies and that digital technologies had a significant impact on their performance. The study confirmed that there exists a positive relationship between digital technologies use and organizational performance. This was evident in all the operations digital technologies use variables analyzed: data management, accountability, target achievement and service delivery. Based on the findings, the study recommends that; federal Medical Centre Umuahia should improve their implementation of digital technology compatibility, especially in the use of website and social networks, by proper management of the technology portfolio and capabilities. Thus, the alignment between the functionality of digital technologies and organizational efficiency is needed to take advantage of digital technologies, which requires suitable strengthening of workers’ digital capabilities. Additionally, more policy efforts should be put into making promoting environmental service innovation in the organization. Similarly, the adoption of digital technologies may also require ad hoc policies, to the extent that they strongly associate with innovation processes within the company. In that sense, the creation of advanced services should be encouraged to link innovation in Federal Medical Centre Umuahia, especially to foster the organizational effectiveness, digital transformation, and industry 4.0. Federal medical Centre should embrace digital innovation to have competitive edge and improve service delivery to customers, have more self-service enabled services, automate all critical processes to achieve higher efficiency, reliability and control in the organization and enhance Organizational growth.