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This research article examines the dynamics of citizen engagement and accountability within the context of public grievance management and the evolution of good governance in India. Drawing upon historical perspectives and contemporary developments, the study investigates the frameworks, mechanisms, and challenges associated with addressing public grievances at various levels of governance. Emphasizing the pivotal role of technology in enhancing accessibility and responsiveness, the research explores the impact of digital platforms on citizen engagement and grievance redressal. Furthermore, it highlights the importance of transparency, participation, and civil society activism in fostering accountability within government institutions. Through an analysis of policy recommendations and best practices, the article offers insights for reforming governance structures and promoting a culture of responsiveness and accountability. Overall, this study contributes to the discourse on effective governance mechanisms, with implications for policy-making, institutional reforms, and future research endeavors.
Shukla et al. (Sat,) studied this question.