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The purpose of this research is to determine the influence of facilities and services on passenger satisfaction at PT. Sempati Star in Medan. This research was carried out at PT. Sempati Star in Medan which is located at Jl. Pondok Kelapa Dormitory No.19, Sei Sikambing C, Medan Helvetia, Medan City, North Sumatra 20122, Indonesia. Based on the calculation results of the influence of facilities on passenger satisfaction, it was obtained tcount (3.544) > ttable (1.681), with a significance level of 0.00 ttable (1.681), with a significance level of 05 Ftable is 42.468 > 3.220. The value 42.468 is greater than 3.220, indicating that tcount is greater than ttable, meaning that Ho is rejected so it can be concluded that there is a simultaneous influence of facilities and services on passenger satisfaction at PT. Sempati Star in Medan. From the calculation results it can be seen that the coefficient of determination obtained is 0.669. This means that 66.9% of the variation in the passenger satisfaction variable (Y) is determined by the two independent variables, namely Facilities (X1) and Service (X2). Meanwhile, the remaining 33.1% was influenced by other variables not studied.
Rangkuti et al. (Wed,) studied this question.