Influence of Cultural Intelligence and Emotional Intelligence on Employee Performance Using Organizational Citizenship Behavior

Human resources (HR) are one of the important assets in an organization consisting of individuals who work to achieve common goals. The research method in this study is a quantitative method, the sample size is 50 employees. The aim of the research is to determine respondents' responses about cultural intelligence, emotional intelligence on employee performance at the South Medan Upt Samsat Office using Organizational Citizenship Behavior (OCB) as an intervening variable. The R2 value is 0.72, which means that 72% of the OCB variables and employee performance can be explained by the cultural intelligence and emotional intelligence variables, while the remaining 28% can be explained by other factors outside this research. The z value for the cultural intelligence variable is 2.10 and because The z value obtained was 2.10 > 1.96 (5% level, namely 1.96), proving that cultural intelligence is able to mediate the relationship between the influence of work morale on employee performance. JEL Classification: M10, M14