The Application of Six Sigma Management Theory in Service Industry

Since it was first introduced by Motorola in the late 20th century, Six Sigma management theory has risen rapidly and become a key strategy for many enterprises to improve quality management and core competitiveness. Based on the definition and connotation of six Sigma, this paper sorts out and summarizes the specific application of six Sigma management theory and method in the industry, and focuses on the research and application of six Sigma management theory in the service industry. Through the above analysis, Six Sigma has achieved remarkable results in improving service quality and customer satisfaction, but it also faces some challenges.