Implementation of TQM in The Context of Patient Satisfaction in Various Hospitals in Indonesia

Introduction: The quality of healthcare in Indonesia has become a crucial factor in ensuring the well-being and satisfaction of patients. In the face of complex challenges in organizing and improving the quality of services to meet the increasingly diverse needs of society, patient satisfaction is a key indicator in assessing service quality. Total Quality Management (TQM) has emerged as a promising approach to improving healthcare institutions' efficiency, effectiveness, and patient satisfaction. This review describes the relationship between TQM implementation and patient satisfaction levels in Indonesian healthcare institutions. Method: Using the literature review method, this research systematically summarizes relevant findings, aiming to provide greater insight into the impact of TQM on patient experience. The literature examination included understanding the basic concepts of TQM, its principles, and experiences of its application in the context of healthcare institutions. The literature analysis also focused on previous studies addressing the relationship between TQM implementation and patient satisfaction. Result: Total Quality Management (TQM) implementation significantly improves the quality of healthcare services and, in an indirect context, contributes to improved patient satisfaction. Measures such as active patient participation, effective communication, and a continuous focus on quality improvement have been shown to play a crucial role in increasing patients' positive perceptions of healthcare services. Conclusion: The implications of the results of this study provide direction for further research and contribute to the existing literature on healthcare management and quality improvement.