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Background: Supply chain companies have merits and demerits regarding operational and economic transactional policies. The effectiveness of supply chain companies corresponds to a cumulative score on a multi-criteria and perspectives-based evaluation. In this paper, we analyse the performances and challenges of several celebrated e-commerce companies to perceive their overall impression of supply chain management. Method: A mathematical model is framed as a multi-criteria decision-making (MCDM) problem with challenges as criteria and companies as alternatives. The criteria importance through inter-criteria correlation (CRITIC) method is used in this paper to adjust weights representing the available data. The ranking of e-commerce companies is evaluated using multi-objective optimization by ratio analysis plus the full multiplicative form (MULTIMOORA) method. Results: This model investigates the most dependent criteria and sub-criteria for the adaptation challenges of supply chain companies (SCCs). Furthermore, the SCCs are prioritized based on various conflicting criteria. Conclusion: Various challenges of SCCs, like logistics constraints, disruptions in supply chains, issues with technology, ethical sourcing and inconsistency between the products’ availability and the pace of consumption, are considered and analysed. We amassed the difficulties as criteria and sub-criteria in a numerical process using the MCDM approach. Additionally, the sensitivity and comparative of several optimal phenomena are analysed based on distinctive combinations of challenges in the ranking arena.
Momena et al. (Thu,) studied this question.