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Patient satisfaction is a useful measure in assessing the quality of health care service received by patients. Patient satisfaction may influence healthcare utilization and can be a predictor of subsequent health-related behaviour regarding patients’ willingness to recommend their healthcare provider(s). This study therefore evaluated patient satisfaction with the National Health Insurance Scheme (NHIS) among accredited private hospitals in Ado-Ekiti, Ekiti state, South West Nigeria, as many earlier studies focused primarily on clients attending government-owned hospitals. A descriptive cross-sectional study among enrollees of NHIS-accredited private hospitals in Ado-Ekiti between July and September 2023 with the use of a semi-structured questionnaire. A multi-stage sampling technique was used to select respondents for the study. Data was analyzed using SPSS version 25. Both descriptive and inferential statistics were carried out and the level of significance was taken at P60%) on patient satisfaction with mean satisfaction score±(SD) of 71.3±16.4. Identified predictors of patient satisfaction include female sex, having tertiary education, and belonging to government-organized care as a type of health insurance. The study concluded that the majority of the registered patients were satisfied with the services at NHIS-accredited private hospitals and were willing to recommend the health facility.
Abioye et al. (Sun,) studied this question.