“Not born into technology”: an Interpretative Phenomenological Analysis of Older Adults Learning to Use Digital Technology (Preprint)

BACKGROUND The use of digital technology has significantly increased since the Covid-19 pandemic. Many organisations have followed this trend and moved from face-to-face communication to online. Despite the increase in digital skills and online usage over the years amongst the general population, there are still specific groups of individuals who are more susceptible to experiencing digital inequalities, such as older adults. OBJECTIVE The study aimed to observe older adults' digital literacy development over time, as they engaged in a training programme provided by a community interest group. Additionally, the research aimed to understand the process by which older adult increase their digital skills, why they seek formal technology support services and what they use their digital devices for. METHODS Longitudinal participant observation and two semi-structured interviews were used to collect data from 11 older adults (65 years and older). RESULTS Four overarching themes were identified during the analysis of the field notes and interview data: (1) the older adult as an individual (2) past experiences of using technology, (3) involvement of their Tech Angel and (4) overall experience. Older adults preferred learning to use their digital devices through a one-to-one approach due to its person-centred and tailored approach. They reported that the reason for seeking formal support was due to their family not providing comprehensive support initially, living far from family, or feeling guilty when asking for support. CONCLUSIONS Older adults preferred learning to use their digital devices through a one-to-one approach due to its person-centred and tailored approach. They reported that the reason for seeking formal support was due to their family not providing comprehensive support initially, living far from family and/or feelings of guilt when asking for support. All participants used their digital devices to communicate with friends and family, most used e-health services and some used them for entertainment purposes and online shopping. Having access to in-person, one-to-one support was favoured by all participants, and all reported having positive experiences with their Tech Angel, suggesting similar services need to be available to increase older adults digital skills.