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Purpose The present study aims to analyze the impact of digital transformation on achieving outstanding performance in educational administration, improving and developing electronic services and facilitating beneficiaries’ access to services. Design/methodology/approach This study applied descriptive/analytical quantitative and qualitative methodologies to a sample of 206 employees from an educational administration. Confirmatory inferential analysis was conducted to investigate the relationship and mutual impact between the variables under examination by Structural Equation Modeling requirements. Findings The study found that the model effectively explained the phenomenon being studied with digital transformation efforts in infrastructure, human resources and culture, as hypothesized. However, an unexpected negative relationship was found between the transformation strategy and outstanding performance. Interviews with the participants confirmed gradual improvements in various aspects of the digital transformation. Practical implications This study underscores the immediate and tangible benefits of transitioning from traditional to advanced electronic governments. This transformation is necessary and highly advantageous, as it bolsters the administration’s ability to meet technical, professional and human requirements, elevating the educational system’s overall performance. Originality/value This study stands out for its unique focus on digital transformation as an independent variable, a perspective evaluated using four indicators. The study’s exploration of how these factors influence the performance of the directorate of education is a significant contribution to the field. The study’s approach saves time, effort and money and enhances employee performance and task completion speed with good quality and efficiency, thereby improving services for the educational system’s beneficiaries.
Khatir et al. (Thu,) studied this question.