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PT Pos Logistik Indonesia Branch Office Makassar is a company engaged in services or 3PL (Third-Party Logistics). This research aims to identify the factors causing product damage and the corrective actions that will be taken. This research uses the Failure Mode and Effect Analysis (FMEA) and Fault Tree Analysis (FTA) methods with the 5W+1H tools. The first stage of this research involves identifying the causes of damage using FMEA and determining the potential causes. The second stage details the potential causes identified in the first stage using FTA. The third stage involves proposing improvements using the 5W+1H method. Based on the analysis conducted, it was found that the factors cauing product damage include frequent dropping of items during receipt and transfer to the storage area, rodent infestation, use of rough pallets, incorrect input of incoming and outgoing product quantities into the system, frequent dropping of items during storage and overly high stacking of goods.
Permadi et al. (Tue,) studied this question.