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External risk factors such as pandemics such as COVID-19, the trade dispute between the US and China, and the Russia-Ukraine crisis are causing unexpected damage to companies’ supply chains. Under this environment, companies are in dire need of strengthening the capabilities and resilience of their supply chains. Strengthening the resilience of the supply chain through supply chain capability factors plays an important role in improving corporate performance. The purpose of this study is to analyze this causal relationship through survey analysis. Through prior studies, information systems, collaboration, operational capabilities, and strategic response capabilities were set as variables for supply chain capabilities, and resilience was defined as flexibility and agility. Through structural equation model analysis using AMOS 28.0, it was confirmed that information systems have limitations in improving resilience, and that collaboration and operational capabilities play an important role in improving this. In addition, it was found that supply chain capabilities have an indirect positive effect on customer satisfaction, showing that strengthening supply chain capabilities has a significant impact on corporate performance through resilience. Therefore, companies are required to establish strategies to effectively manage risks and increase customer satisfaction by strengthening supply chain capabilities.
Lee et al. (Sat,) studied this question.