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Stange, R., Scheffler, P., & Henseler, J. (2025). A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research. Total Quality Management & Business Excellence, 36(6), 503-526. https://doi.org/10.1080/14783363.2025.2469294 --- %ABS2% --- This work was supported by national funds through FCT (Fundação para a Ciência e a Tecnologia), under the project UIDB/04152/2020 (DOI:10.54499/UIDB/04152/2020) – Centro de Investigação em Gestão de Informação (MagIC)/NOVA IMS.
Stange et al. (Thu,) studied this question.
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