This study examined the impact of digital transformation on Total Quality Management (TQM) at King Khalid University, Saudi Arabia. Using a quantitative approach with stratified random sampling of 350 university staff, data were collected through two standardized questionnaires. Findings revealed that digital transformation significantly positively affects TQM dimensions, with technology infrastructure being the strongest predictor of quality improvement (β=0.28-0.38). Data-driven decision making showed the highest correlation with continuous improvement (r=0.65). The results of the data analysis revealed that digital transformation has a positive impact on Total Quality Management (TQM) at King Khalid University. Furthermore, the findings indicated that the dimensions of digital transformation—namely technological infrastructure, data-driven decision-making, and digital culture—also have a positive effect on the implementation of TQM at the university. Findings highlight for administrators the importance of investing in digital infrastructure and developing analytical competencies.
Mostafa et al. (Thu,) studied this question.