The rapid transformation of the telecommunications industry has increased the urgency for strategic human resource management to maintain organizational competitiveness and sustainability. This study explores the influence of knowledge management and talent management on employee performance within a leading telecommunications infrastructure company in Indonesia. A quantitative method was applied using Partial Least Squares – Structural Equation Modeling (PLS-SEM) to analyze responses from permanent employees collected through a structured questionnaire. The findings indicate that knowledge management plays a crucial and positive role in enhancing employee performance, particularly through knowledge creation, sharing, and application. In contrast, talent management was found to have a negative relationship with performance, suggesting possible misalignment in its implementation. Overall, the study emphasizes the importance of effective knowledge management in driving individual and organizational productivity, while also highlight ting the need for a more responsive and strategic approach to talent management in adapting to the demands of the digital era.
Taufiq et al. (Wed,) studied this question.