Customs is the backbone of the economy of any country. Customs is a crucial point of the global supply chain incorporated solutions as they are responsible for collecting revenues, safeguarding society and flow-protecting channels. The activity to exchange goods and services has been omnipresent globally, as the world transforms into a global village connected by common borders. The main purpose was to determine the effect of customs management systems on trade facilitation in Busia border, Kenya. The study was guided by the technological change theory. The study adopted an explanatory research design. The target population was 137 clearing and forwarding agents with an 83% response rate. This study used primary data, which was collected using structured questionnaires. The study further found that those customs monitoring system had a significant and positive effect on trade facilitation β=0.347 p<0.05. The KRA is also recommended to provide ongoing training for customs officials to ensure they are adept at using new systems and can effectively manage the cargo clearance process.
Kamau et al. (Thu,) studied this question.