August 11, 2025

Implementation Of Knowledge Management to Increase Company Performance, Case Study: The Engineers in Construction Department � Design Department and MandE Department

AMAdinda Maulida AGAchmad GhazaliBandung Institute of Technology

Key Points

Knowledge management significantly improves organizational performance, addressing specific performance gaps in PT Takenaka Indonesia.
Initial surveys indicate a score of 160.6 in knowledge management readiness, emphasizing the need for enhancement in 'People' aspects.
The approach integrates knowledge management with organizational learning across departments like construction and design to adapt to change.
Evaluating technology strengths may inform future strategies, supporting better applications of knowledge management in the organization.

Abstract

This study delves into PT Takenaka Indonesia's approach to Knowledge Management (KM) amid the rapid digitalization landscape, aiming to bolster organizational performance. Recognizing KM's pivotal role in gaining competitive edges, the organization grapples with challenges in kickstarting KM practices and selecting appropriate tools. Their response involves merging KM and Organizational Learning across vital departments like construction, design and MandE to adapt to evolving information dynamics. Initial surveys and interviews uncover performance gaps, leading to a comprehensive analysis that integrates survey data and diagrams. PT Takenaka Indonesia's KM readiness evaluation reveals strengths in 'Technology' but underscores the necessity for enhancing 'People' aspects, positioning their readiness at 160.6

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