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August 19, 2025

Aviation Workforce Optimization: Examining the Interdependence of Operational Discipline, Job Satisfaction, and Professional Competence

Key Points

Employee performance significantly improves with operational discipline and professional competence, while job satisfaction negatively impacts it.
The analysis identified that operational discipline and professional competence are vital for employee success within aviation, contrasting with job satisfaction outcomes.
Employing a quantitative causal-explanatory approach, the study utilized Structural Equation Modeling with Partial Least Squares to analyze data from 338 participants.
The findings underscore the need for targeted HR initiatives in operational discipline and competency, particularly in high-risk aviation environments.

Abstract

This research investigates the influence of operational discipline, job satisfaction, and professional competence on employee performance within the aviation sector, focusing specifically on Airport Operational Support Services. A quantitative causal-explanatory method was employed, using Structural Equation Modeling with the Partial Least Squares (SEM-PLS) technique. The sampling process applied a stratified random method, involving 338 participants from different job levels. The findings reveal that both operational discipline and professional competence have a significant and positive impact on employee performance. Conversely, job satisfaction was found to have a negative effect. Theoretically, this study deepens the understanding of the interplay between these variables within high-risk work environments. On a practical level, it offers strategic insights for improving performance through targeted initiatives in discipline and competency enhancement. The study also provides a valuable contribution to the formulation of more comprehensive and contextually appropriate human resource management strategies in the airport support services industry.

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