Digital Transformation in the Hotel Industry

Travel and tourism is the world’s largest and fastest growing industry, benefiting the environment, society and the economy by supporting businesses and improving supply chain efficiency. Reliable information is critical to making informed decisions and having a positive experience in this sector. Information technology has had a significant impact on the industry, leading to changes in organisational performance. Thus, this paper reviews the recent developments in information technology in tourism and hospitality, analysing research articles from the last decade.