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August 20, 2025

Study on Evaluating the User Satisfaction of Ro E-Invoice Implementation: A Re-analysis Using Modified Constructs

NLNicoleta Lupu ISIrina SeverinUniversitatea Națională de Știință și Tehnologie Politehnica București

Key Points

User satisfaction with e-invoicing improves overall business efficiency and compliance, leading to a more sustainable business ecosystem.
Key evidence shows that adopting e-invoicing significantly enhances operational processes and strategic implementation of digital technologies.
Analysis focuses on the transformative impacts of digitalization on commercial interactions and public sector involvement.
The findings may enable organizations to better adapt their processes in response to ongoing digital advancements.

Abstract

Digitalization is a transformative process with significant implications for the economic field, characterized by rapid evolution and the ability to reshape commercial interactions and public sector involvement. This evolution requires a reconfiguration of organizational processes and the strategic implementation of digital technologies, in critical activities such as real-time data transmission and analysis, processing of large volumes of data and the development of value-added public services that improve the business ecosystem in general. E-invoicing, or electronic invoicing, is a digital method of issuing and processing invoices that is increasingly being adopted across various sectors and countries, offering numerous benefits over traditional paper-based invoice systems, and enhancing business efficiency, sustainability, and compliance. JEL Codes: Keywords: electronic services, e-Invoice implementation, information system success, user satisfaction

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