Localised Waste Management Practices and Service Delivery Challenges: A Case Study of Enoch Mgijima Local Municipality, South Africa

Waste management is both a fundamental necessity and a constitutional mandate in South Africa, placing the responsibility on local government and state entities to provide efficient waste management services to all citizens. However, the country grapples with a significant service delivery backlog and infrastructural decay in waste management, particularly affecting waste disposal, especially in rural areas. This study investigates the state of waste service provision in Whittlesea, under the jurisdiction of the Enoch Mgijima Local Municipality (EMLM), Eastern Cape. Adopting a qualitative case study approach, the paper draws on policy reviews and in-depth interviews with municipal officials and community members to assess the practical implementation of waste management systems and community responses. While EMLM has established a waste management policy aligned with national frameworks, its implementation is severely constrained by inadequate resources, insufficient staffing, poor infrastructure, and weak community cooperation. Additionally, community behaviours such as indiscriminate dumping and non-compliance with municipal by-laws further complicate service delivery. The findings highlight the need for context-sensitive, multisectoral waste management reforms. To address these challenges sustainably, the study recommends prioritised investment in human and logistical capacity within the municipality, enforcement of waste management by-laws alongside community awareness campaigns, improved coordination between municipal departments and residents, and the integration of informal waste collectors into formal systems. These measures are essential to enhance waste governance and ensure long-term environmental and public health benefits in Whittlesea and similar contexts.