ABSTRACT Service quality is how good the level of service provided is in accordance with customer expectations. The creation of Customer Satisfaction can provide benefits including a harmonious relationship between the Company and Customers, Customers will make repeat purchases until customer loyalty is created, and form a word of mouth recommendation that benefits the Company. The purpose of this study is to explain the Influence of Cashier Unit Services on Outpatient Revisits at the Bunda Mother and Child Hospital, Jakarta in 2025. The research method used is descriptive method and quantitative analysis. the study was conducted at the Bunda Mother and Child Hospital, Jakarta. Sampling using Purposive Sampling, data collection was carried out through questionnaires and data measurement was processed using a Likert scale. The results of the study indicate that all variables (Tangibles, Empathy, Reliability, Responsiveness, and Assurance) of services in the outpatient cashier unit have a significant influence on patient repeat visits in choosing outpatient care at RSIA Bunda Jakarta. The conclusion of this study is that hospitals need to continue to improve services, both in terms of human resources, facilities, and targeted repeat visit strategies. Educational institutions can encourage students and teaching staff to conduct further research in other units in the hospital to see the influence of existing services in the field of health services. This will provide a broader picture of how much influence the service in the unit has on patient repeat visits in various types of hospitals. By implementing the suggestions above, it is hoped that RSIA Bunda Jakarta can improve the quality of service and encourage a significant increase in the number of patient repeat visits. Keywords: Repeat Visits, Cashier Unit, Outpatient, Hospital.
Oktavia et al. (Tue,) studied this question.