Digital transformation in healthcare promotes the adoption of Electronic Medical Records (EMR) to enhance efficiency and data accuracy. This study aims to analyze the success of EMR implementation in the outpatient unit of Simpangan Depok Hospital, focusing on technical, organizational, and user dimensions based on the DeLone & McLean model. A quantitative descriptive method was applied to 78 healthcare professionals. The results indicate that technological readiness, effective training, internal policy support, and user perception of benefits significantly contributed to EMR success. The system was considered optimally functional and positively impacted workflow efficiency and service quality. These findings confirm that EMR success stems from the synergy of system readiness, organizational support, and user acceptance. The study also reaffirms the applicability of information system evaluation models in regional hospital settings in Indonesia
Nurlaily et al. (Thu,) studied this question.