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September 10, 2025

Developing an Integrated Business Management and Analytics Platform for Creating an Optimized Workflow and Real-Time Collaboration

Key Points

The proposed architecture improves real-time collaboration in various business contexts, boosting efficiency.
Key developments from 2012 to 2021 show the evolution of collaborative analytics platforms, enhancing decision-making.
Comparative analyses demonstrate advantages over existing systems, particularly in customer service and supply chain.
Implementation considerations highlight potential challenges and future research opportunities within the proposed framework.

Abstract

The increasing demands on modern enterprises for real-time responsiveness, streamlined workflows, and collaborative analytics have highlighted the limitations of siloed business systems. This paper surveys key developments between 2012 and 2021 in areas of intelligent business process management (iBPM), complex event processing (CEP), collaborative analytics platforms, and advanced data science, to propose an integrated platform architecture. Drawing on ShareAL—a collaborative data analytics platform that combines web-based dashboards, HPC, and real-time messaging—and advancements in iBPM capabilities with real-time decisioning and streaming analytics features, this study synthesizes an architecture that seamlessly merges workflow orchestration, analytics, and collaboration. Component-by-component comparative analyses are presented to situate the proposed platform relative to existing systems. Use-case scenarios illustrate operational benefits in supply chain, customer service, and financial management contexts. The paper concludes with discussion of implementation considerations, potential limitations, and avenues for future research.

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