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September 12, 2025

Reconstructing a Sustainable Quality Management System in Higher Education through an Integrative Approach between Academic Audits and Organizational Reflection

Key Points

The integration model improved stakeholder satisfaction and alignment with institutional vision, enhancing continuous improvement.
Data collection involved in-depth interviews and a survey of 150 respondents, analyzed thematically to identify key outcomes.
Findings indicate significant gains in policy coherence and stakeholder participation, contributing to sustainable quality culture.
This integrative approach supports building adaptive quality management frameworks in universities for future sustainability.

Abstract

This mixed-methods study aimed to reconstruct a sustainable quality management system in higher education by integrating academic audit and organizational reflection to link formal evaluation with institutional learning. Data were collected through in-depth interviews and focus group discussions with 25 informants, and a survey of 150 respondents, analyzed thematically and using paired t-tests. Findings showed that the integration model improved policy coherence, stakeholder participation, and consistency of continuous improvement, with significant gains in stakeholder satisfaction and alignment of practices with institutional vision. The study concludes that this integrative model contributes theoretically to holistic quality management frameworks and provides practical guidance for building adaptive and sustainable quality cultures in universities.

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