Effective communication plays a key role in social work, especially in supporting clients facing serious health or social challenges. This paper emphasises communication as a tool enabling coordinated, quality care. Empathetic dialogue between the social worker, the client, and their close environment facilitates trust, emotional safety, and client participation in decisions. A sensitive communicative approach helps manage difficult life situations, reduces psychological burden, and supports autonomy. As a part of an interdisciplinary team, the social worker not only shares information but also fosters understanding and support, improving clients’ quality of life during illness or crisis. The paper also underlines the need for the systematic development of communication skills as a core professional competence in social work.
Maroš Šip (Mon,) studied this question.