This study examined user satisfaction with school library services in government-aided secondary schools in Kabale District, Uganda. Employing a mixed-methods approach, data was collected from 345 respondents sampled systematically from the population of 2,507 subjects. Data was gathered through a questionnaire and an observation schedule. Data analysis involved descriptive statistics and the thematic approach. The findings indicate that users were highly satisfied with the cleanliness and conduciveness of school libraries, convenience, library opening hours, comfort, reference services, timely information delivery and sufficiency and currency of library materials. Additionally, users appreciated librarians’ understanding of their specific needs, staff responsiveness and willingness to assist. However, dissatisfaction was noted in areas, such as access to internet-connected computers and the expertise of library staff in utilizing digital resources. The study highlights a gap in technology integration and staff training, affecting the overall library experience. Based on these results, the study recommends enhanced investment in ICT infrastructure within school libraries, regular staff training in digital literacy and the provision of up-to-date resources to align with modern learning needs. Addressing these challenges would significantly improve user satisfaction and optimize library utilization in government-aided secondary schools in Uganda.
Chance et al. (Wed,) studied this question.