This Teaching Paper introduces practical templates for developing performance metrics that ensure accountability, transparency, and continuous improvement in non-profit organizations. It presents two adaptable templates—one general and one tailored for education-focused organizations—helping leaders define objectives, select indicators, and align measurement with mission and strategy. A case study demonstrates practical application, while reflection questions encourage critical engagement. The resource is designed for both scholars and practitioners, bridging theory and practice in non-profit performance management.
Anna Neya Kazanskaia (Wed,) studied this question.