RAGMed: A RAG-Based Medical AI Assistant for Improving Healthcare Delivery

Electronic Health Records (EHRs) have enhanced access to medical information but have also introduced challenges for healthcare providers, such as increased documentation workload and reduced face-to-face interaction with patients. To mitigate these issues, we propose RAGMed, a Retrieval-Augmented Generation (RAG)-based AI assistant designed to deliver automated and clinically grounded responses to frequently asked patient questions. This system combines a vector database for semantic retrieval with the generative capabilities of a large language model to provide accurate, reliable answers without requiring direct physician involvement. In addition to patient-facing support, the assistant facilitates appointment scheduling and assists clinicians by summarizing clinical notes, thereby streamlining healthcare workflows. Additionally, to evaluate the influence of retrieval quality on overall system performance, we compare two embedding models, gte-large and all-MiniLM-L6-v2, using real-world medical queries. The models are assessed within the RAG-Triad Framework, focusing on context relevance, answer relevance, and factual groundedness. The results indicate that gte-large, owing to its higher-dimensional embeddings, retrieves more informative context, resulting in more accurate and trustworthy responses. These findings underscore the importance of not only the potential of incorporating RAG-based systems to alleviate physician workload and enhance the efficiency and accessibility of healthcare delivery but also the dimensionality of models used to generate embeddings, as this directly influences the relevance, accuracy, and contextual understanding of retrieved information. This prototype is intended for the retrieval-augmented answering of medical FAQs and general informational queries, and is not designed for diagnostic use or treatment recommendations without professional validation.