In today’s highly competitive market, after-sales warranty services have evolved into a strategic differentiator for manufacturers. Within warranty management, manufacturers aim to minimize warranty cost, while users seek maximal system availability. Traditional warranty designs often have limitations, such as focusing only on the usage time of the system and ignoring the structural correlation between system components. This paper establishes a warranty cost model and a warranty availability model for the system, considering structural correlation, and forms a warranty cost-availability ratio model based on these. The model takes the preventive replacement interval of the system as the decision variable, with the two-dimensional warranty period including both the usage time and usage intensity of the system. It aims to minimize the system’s warranty cost-availability ratio, balancing the interest of manufacturers and users. This study takes the air filtration system of a new energy vehicle as an example and uses genetic algorithm to solve the optimal warranty scheme when there is structural correlation between system components. Finally, a sensitivity analysis of the model is conducted to provide practical recommendations for manufacturers’ warranty decision-making.
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Xuefeng Gao
Liang Wen
Enzhi Dong
AIP Advances
PLA Army Engineering University
Shijiazhuang University
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Gao et al. (Wed,) studied this question.
www.synapsesocial.com/papers/68e861b07ef2f04ca37e4bd5 — DOI: https://doi.org/10.1063/5.0300540