Development of a web platform for the creation of automated chatbots: an innovative approach to student-teacher interaction

This work presents an innovative solution to simplify the creation of chatbots through a web platform with an intuitive interface. The platform was evaluated based on a pilot study with 30 university students, which revealed high levels of user satisfaction with the system’s usability and performance. A functional and accessible user experience is achieved using technologies like React on the frontend. The combination of Node.js and Firebase in the backend ensures efficient data management and responsive interactions. Dialogflow, a key tool in this implementation, acts as the engine behind each conversation, processing user queries and retrieving information. Furthermore, by integrating messaging APIs with Dialogflow, the project enables the deployment of chatbots in popular messaging platforms such as Telegram, WhatsApp, and Messenger, making these interactive tools easily accessible to students.