KSU Berlian in Probolinggo City, serving 720 members, still relies on a manual system for managing credit transactions, resulting in process inefficiencies, low data security, and a high rate of non-performing loans (NPL) reaching 15% in 2024. This study aims to design and implement a web-based credit application submission system using the Laravel framework to address these issues. The system was developed using the Waterfall methodology, which includes requirements analysis, system design, coding, testing, implementation, and maintenance stages. The application development utilized Laravel Framework, MySQL Database, PHP, and Bootstrap CSS. The system is equipped with key features such as online credit application submission, due date notifications via WhatsApp, and integrated data management tailored specifically for KSU Berlian. System testing was conducted using blackbox testing and User Acceptance Testing (UAT), which yielded excellent results with a user satisfaction rate of 82.78%. The research findings indicate that the application significantly improves data management efficiency, reduces physical document usage, facilitates remote customer access, and assists management in monitoring and decision-making processes. Furthermore, the application helps minimize non-performing loans through enhanced monitoring and communication systems.
Hikmah et al. (Fri,) studied this question.
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