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October 15, 2025Open Access

Enhancing Public Sector Employee Performance through Organizational Culture, Citizenship Behavior, and Job Training: A Case Study of Southeast Maluku Government Agency

Key Points

Significant predictors of performance include technical competence and intrinsic motivation, highlighting the importance of holistic development.
Data from PT Taman Rekreasi Sengkaling illustrate how work enthusiasm mediates the impacts of motivation and spiritual intelligence on performance.
The study employs a quantitative, explanatory research design to assess the relationships among psychological variables affecting employee outcomes.
Fostering employee vigor and engagement is crucial for translating organizational resources into sustained performance improvements.

Abstract

This research explores the intricate relationships among employee competence, motivation, spiritual intelligence, work enthusiasm, and overall performance within the context of a recreational sector organization. Employing a quantitative, explanatory research design within a positivist paradigm, the study aims to empirically test how these key organizational variables interact, with particular focus on the mediating role of work enthusiasm as a psychological mechanism that translates individual resources into tangible performance outcomes. Drawing conceptual insights from established theories including Vroom’s Expectancy Theory, Maslow’s Hierarchy of Needs, and the evolving construct of spiritual intelligence, the investigation examines both direct and indirect effects among variables. Data collected from employees of PT Taman Rekreasi Sengkaling (Recreational Park) UMM reveal that while technical competence is the most significant predictor of performance, intrinsic motivation and spiritual intelligence influence performance predominantly through their impact on work enthusiasm. The findings underscore that fostering employee vigor, dedication, and absorption is vital to converting personal and organizational resources into sustained performance enhancements. Practical implications suggest that organizations should invest in comprehensive skills development, promote values-based leadership, and implement strategies that cultivate intrinsic motivation and purpose-driven engagement. By integrating spiritual intelligence and work enthusiasm as critical mediators, this study advances existing organizational behavior models, emphasizing holistic approaches for optimizing employee performance in hybrid and service-oriented environments. The insights herein contribute to a better understanding of how psychological factors motivate organizational success in contemporary workplaces.

Enhancing Public Sector Employee Performance through Organizational Culture, Citizenship Behavior, and Job Training: A Case Study of Southeast Maluku Government Agency

Key Points

Abstract

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