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Objective: This study aims to explore the obstacles faced by nurses in providing peer support to "second victims" from the perspective of support providers, in order to provide basis and strategic suggestions for medical institutions to construct systematic peer support strategies. Methods: A descriptive qualitative study design was adopted. The semi-structured interview method was used to formulate an interview outline based on the theory of "Knowledge-Attitude-Practice", and was conducted in 2024 for 3 months, interviewing 14 nurses who had provided support to the second victim in a tertiary hospital in Shanxi Province, and using the thematic analysis method to analyze the data. Results: Three themes and eight sub-themes emerged: (1) Disconnection Between Conceptual Awareness and Personal Experience (Cognitive Blind Spots, role confusion); (2) The Triple Barrier to Peer Positive Support (Personal attribution bias, organizational culture constraints, systemic deficiencies); (3) Fragmented practices of support measures (Discrepancies Exist in the Timing of Support Interventions, Limitations in Support Content, Need for Standardized Protocols). Conclusion: To institutionalize peer support, we propose a tiered approach: (1) awareness training to address cognitive gaps; (2) cultural shifts to reduce fear of accountability; (3) structured programs for sustained implementation.
Zhang et al. (Wed,) studied this question.