In the evolving landscape of healthcare services, efficient patient management is essential to ensuring quality care and operational effectiveness. This study developed and evaluated a Dental Appointment Management System with Decision Support to address challenges in scheduling, patient record management, and communication within a dental clinic setting. Employing a descriptive research design, both qualitative and quantitative data were collected through interviews, surveys, and observations involving dentists, clinic staff, and patients. The developed system effectively resolved common issues associated with manual scheduling, such as appointment conflicts, missed visits, and service delays. Its core features include real-time appointment booking, automated reminders, centralized patient record management, and a decision support module that prioritizes appointments based on urgency and availability. Additionally, profile avatars for patients and dentists were incorporated to enhance user identification and interface personalization. Evaluation conducted by IT experts indicated that the system achieved a “Very Great Extent” of compliance with ISO/IEC 25010 software quality standards, particularly in functionality, usability, reliability, maintainability, and efficiency. Overall, the system provides a robust, user-friendly, and efficient solution that streamlines clinical operations and enhances the overall patient experience.
Ramos et al. (Sat,) studied this question.